At Rallye Acura, we strive to raise the bar in customer satisfaction day in and day out. It’s our #1 priority and the reason why we continue to make improvements at our dealership. We’re proud to say that for the 2nd consecutive year, Rallye Acura has been named the Acura Dealer of the Year in New York by DealerRater! Visit Rallye Acura today and see what makes us the top-rated Acura dealership in New York.
I've been dealing with RallyE Acura since 2004 and I've always been pleased with the level of service provided. Whether I was purchasing a vehicle or getting them serviced, I've always been taken care of with courtesy and professionalism. They always provide a loaner car if you can't wait around but the customer lounge a great place to hang out if you're not in a rush.
I am using Rallye Acura dealership to maintain and service my Acura TL 2014 because of the great customer service I have received so far. What I specifically liked about this dealership so far is that they appear to perform the work "by the book", doing exactly the work based on Acura recommended best practices and procedures. My last visit to Ralley was to perform B12 service, called for by my car's Maintenance Minder notification. I was a bit surprised that upon completion B12 service, I was called to the advisor and advised to perform Transmission and Transfer work service (despite the fact that these are part of future Minder 3- not yet due for my car). I did follow the recommendation and authorized this work. I later wrote to Customer Service manager - Ms. Enza Comito, asking to explain the reason for this what appear to be ahead-of-schedule maintenance for my vehicle having less that 27,000 miles. I was contacted by the advisor who ordered this work and told that Maintenance Minder does not take into the account all the factors and therefore service personnel could be making the calls as to what and when (maintenance) service is needed. While I do understand some points made on this, it does concern me: I hope that the orderly maintenance cycles, based on Acura's built-in car maintenance notification system, calculating my maintenance needs based on my driving pattern, which I liked so much, will not be changed to more conventional "you are coming up due for X service" calls. Best regards, Jeffrey Chernow
After shopping around Long Island and Westchester I found Rallye in Roslyn to have the best staff around. I've been to the all and they are the best.
Was treated very nice and the customer service was top level. Would highly recommend going here to purchase a vehicle and I will definitely be returning as well.
My car was due for service. Chad went over everything the car was due for. I also informed chad of some concerns with the car. He had all my concerns addressed. Called me up and went over everything. The car was ready when he said it would be. Very professional at Rallye. They are the best.
I was looking to lease a Acura TLX and one of my close friends referred me to Danny, so I contact him. He responded to my text with a phone call immediately. The level of professionalism and honesty Danny showed me was priceless. There was no back and forth. Thank you Danny for not only providing me with excellent service but making sure my family was comfortable during the entire process.
1750 Northern Blvd
Roslyn, NY 11576